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Explore industry news, insights, and updates from the Operational Excellence Awards.

ACE WFM introduces structured workforce implementation delivery approach

Author: Jed Nykolle Harme

Australian workforce management consultancy ACE WFM has outlined a structured approach to workforce platform implementation. The model aims to improve project visibility, strengthen operational alignment and support more effective workforce management outcomes.

Verizon and BT combine international operations through joint venture

Author: Jed Nykolle Harme

US-based Verizon and the UK’s BT will combine their international operations through a joint venture. The agreement is intended to streamline global operations while strengthening enterprise communications capabilities across international markets.

One Identity establishes Cork headquarters to strengthen operational focus

Author: Jed Nykolle Harme

One Identity will become an independent company and establish its global headquarters in Cork. The move strengthens its operational focus as organisations increase investment in identity governance and enterprise security capabilities.

Noledge launches platform to streamline retail operations across Ireland

Author: Jed Nykolle Harme

Noledge has launched a new platform to help retailers centralise operational data and automate business processes. The investment supports greater visibility, efficiency and scalable growth across single and multi-site retail operations.

PRM Group begins construction of new logistics expansion facility

Author: Jed Nykolle Harme

Construction has begun on PRM Group's new logistics facility in Lisburn, expanding warehousing capacity and operational infrastructure. The development adds industrial space, supports future growth and creates new employment opportunities.

Uisce Éireann wins Excellence in Collaboration and Partnership at Operational Excellence Awards 2026

Author: Jed Nykolle Harme

Uisce Éireann secured the Excellence in Collaboration and Partnership Award at the Operational Excellence Awards 2026 for its operational excellence at Fleadh Cheoil na hÉireann 2025, delivering zero outages during peak demand through predictive modelling, real-time control, and seamless multi-agency coordination. The initiative demonstrates how water utility operations require sophisticated collaboration frameworks spanning infrastructure management, network intelligence, and stakeholder partnership to deliver service continuity under extreme demand pressure.

Stability Over Grand Gestures: What Northern Ireland Business Leaders Are Really Asking For

Author: Jed Nykolle Harme

Confluence Consulting's Business of Government report finds four in five Northern Ireland businesses say policy uncertainty constrains growth, with 58% delaying investment and 77% citing stability as their top priority.

Air France KLM Martinair Cargo deploys AI to automate booking and quoting operations

Author: Jed Nykolle Harme

Air France KLM Martinair Cargo is rolling out AI-powered auto-fill and auto-quote tools across its myCargo portal to automate booking and quoting operations. The deployment forms part of a broader commercial transformation targeting speed, accuracy, and customer experience.

Fujifilm Healthcare opens New Jersey warehouse to scale endoscopy service operations

Author: Jed Nykolle Harme

FUJIFILM Healthcare Americas has opened an 18,000 sq ft endoscopy warehouse in New Jersey, freeing capacity at its Wayne service centre to expand by 1.5 times its original size. The move enhances service efficiency and technical support for healthcare providers across the US.

CLdN completes Samskip freight acquisition to strengthen UK and Ireland network

Author: Jed Nykolle Harme

CLdN has completed the acquisition of Samskip's quay-to-quay and door-to-door freight business across mainland Europe, the UK, and Ireland. The deal consolidates short-sea container shipping operations and expands CLdN's multimodal logistics network.

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