Revisiting this year's standout telecom operators, Klearcom secured the Operational Excellence in ICT, Media and Telecoms Award at the Operational Excellence Awards 2026, distinguished for delivering a strong example of operational excellence within the ICT, media, and telecoms sector through smart automation deployment, real-time monitoring, and measurable service reliability improvements across global telecom operations.

The organisation demonstrated exceptional capability in translating automation technology into measurable operational improvement. By deploying continuous real-time IVR (Interactive Voice Response) and voice assurance technology, Klearcom enhanced fault detection capability, accelerated response times, and strengthened service reliability across complex global telecommunications networks.

Judges commended Klearcom's operational approach. "This entrant delivered a strong example of excellence within the ICT, media, and telecoms sector," the panel stated. "The judges were particularly impressed by Klearcom's smart use of automation, including continuous real-time IVR and voice assurance technology, which has significantly improved fault detection, response times, and service reliability across global telecom operations. The entry clearly demonstrated measurable impact, operational innovation, and a forward-thinking approach to service excellence."

The recognition reflects broader trends in telecom operations, where operational excellence increasingly depends on automation integration, real-time monitoring systems, and proactive fault detection. Klearcom's achievement demonstrates how telecom operators can leverage intelligent automation to enhance service quality whilst reducing operational complexity and response latency.

The deployment of continuous real-time IVR technology enables automated call routing and customer interaction management at scale. By automating routine customer interactions, Klearcom improved call handling efficiency, reduced customer wait times, and freed operational resources for complex technical issues requiring specialised expertise.

Heading into the 2027 awards cycle, Klearcom's achievement reflects the evolving definition of operational excellence in ICT and telecoms as organisations delivering measurable service reliability through intelligent automation, real-time monitoring, and proactive fault detection. As telecommunications markets intensify and customer expectations for service reliability increase, operators deploying automation technology and real-time assurance systems position themselves as leaders capable of delivering consistently excellent service across global networks.

Visit the official Operational Excellence Awards website to explore the full list of 2026 winners and subscribe to the newsletter for exclusive insights and continuing coverage from Ireland's operational excellence community.