evcoms secured the Operational Excellence in Financial, Professional & ICT Services Award and the Operational Excellence in Public Sector Award at the Operational Excellence Awards UK 2026, recognised for integrating governance, process improvement, innovation, and business resilience across two distinct operating environments.

The company’s approach rests on a strong governance foundation, supported by ISO 9001, ISO 14001, and ISO 27001 certification. These standards sit alongside a programme that combines Lean Six Sigma, digital transformation, cybersecurity, and employee development. The results show the approach working in practice, with operational costs reduced by 9%, customer satisfaction up by 20%, and customer retention at 95%.

Judges commended the company’s performance in financial, professional and ICT services. “This entrant showcased a strong integration of governance, process improvement, innovation, and business resilience,” the panel stated. “Supported by ISO 9001, ISO 14001, and ISO 27001, evcoms has delivered measurable improvements including a 9% reduction in operational costs, 20% increase in customer satisfaction, and 95% customer retention. Its focus on Lean Six Sigma, digital transformation, cybersecurity, and employee development further strengthens its approach to sustained operational excellence.”

In the public sector category, the judges highlighted a structured approach to improvement, supported by effective governance and informed decision-making. The outcomes are particularly strong. Wait times fell from 5 minutes 33 seconds to 43 seconds, abandonment dropped from 18% to 6%, and more than 600 hours of manual administration are now removed each year. The panel singled out the company’s focus on “governance by design”, noting that thoughtful operational changes can deliver lasting value when controls are built into the process from the start.

The dual recognition reflects a wider shift in both commercial and public service operations. Organisations are under pressure to cut costs, protect service quality, and meet strict security and compliance standards at the same time. evcoms shows that these demands can be met together, with governance treated as a driver of performance rather than a constraint on it.

Heading into the 2027 awards cycle, evcoms’ achievement reflects how operational excellence increasingly depends on governance, digital capability, and workforce development working together. Organisations that embed these principles now are well placed to set the benchmark for the next cycle.

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