Doolin Ferry, based in Doolin, Co. Clare, secured the Operational Excellence in Tourism & Leisure Award at the Operational Excellence Awards 2025 last year, celebrated for its innovative approach to service delivery, operational efficiency, and sustainability across its seasonal ferry operations to the Aran Islands and Cliffs of Moher.

Founded in 1970, Doolin Ferry has evolved into a modern fleet offering the fastest and most reliable ferry crossings on Ireland’s West Coast. Judges commended the company for successfully integrating Lean principles and operational excellence into a genuinely customer-focused business model. Strategic adoption of digital tools enhanced booking systems, optimised fleet operations, and reduced operational costs, while supporting environmental sustainability.

“This entrant stood out for embedding continuous improvement into every aspect of its operation, demonstrating how a small business can deliver exceptional customer experiences while improving efficiency and supporting sustainable practices,” the judging panel said.

Doolin Ferry’s recognition reflects broader trends across the Operational Excellence Awards, where organisations are increasingly measured by measurable impact, operational innovation, and alignment of processes with customer and business objectives. The company’s achievement illustrates how operational discipline, digital innovation, and a customer-first approach can combine to create lasting sector impact.

With momentum from 2025’s winners, attention now turns to the Operational Excellence Awards 2026, where entrants will again be challenged to showcase innovation, measurable outcomes, and operational leadership. Who will define the next benchmark for excellence in tourism and leisure?

Entries for the 2026 awards will open on 6 February, with finalists announced on 25 March, leading to the gala on 27 May 2026 at the Crowne Plaza Hotel, Santry.

Visit the awards’ official website to explore categories, view the judging panel, and subscribe to the newsletter for updates and insights.