2.0 & Partners has appointed Nevena Venter to lead Business Development & Project Management in the Middle East, signalling a sharper focus on customer experience innovation in the region’s fast-evolving travel retail market.

Venter, former Head of Concession Delivery & Operations at Abu Dhabi Airports, brings deep regional expertise to expand the company’s Customer eXperience Management services, including the Academy training platform, Strategic Mystery Shopping, and the Retail Academy 2.0.

Her appointment comes as the company broadens its Academy offering with the Middle Eastern Excellence Academy and the Airport Ambassador Academy, underscoring its commitment to training, service quality, and passenger engagement.

CEO Fabio Bernardini said Venter’s leadership will be pivotal as 2.0 & Partners accelerates its global growth and partner support.

Read the full article.