Skyetel drives operational excellence with new COO appointment

By Skyetel

December 15, 2025

Skyetel, a U.S.-based provider of carrier-grade voice, messaging, and API solutions, has appointed Connie Valencia as Chief Operating Officer to drive AI-enabled innovation and operational excellence.

Valencia brings over two decades of experience in enterprise technology, digital transformation, and strategic operations.

"I'm excited to join an organization that is deeply committed to innovation and carrier-grade performance," said Connie Valencia, COO of Skyetel. "Skyetel's foundations are incredibly strong. By integrating AI responsibly across our operational and customer-facing workflows, we have an opportunity to deliver even greater scale, automation, and reliability for the businesses that depend on us every day."

Valencia’s background includes overseeing global operations, corporate AI strategy, data governance, audit, and risk management across highly regulated industries. She has led the development and implementation of enterprise-wide AI and automation frameworks, optimising operational performance and building scalable systems to enable smarter decision-making.

"We are thrilled to welcome Connie to Skyetel," said Michael Halperin, CEO of Skyetel. "Her expertise in AI strategy and operational transformation will accelerate our vision for the future of carrier services. As we continue to expand our voice, messaging, and API offerings, Connie's leadership will ensure we scale intelligently, securely, and with the exceptional reliability our customers expect."

In her role as COO, Valencia will oversee operations, engineering processes, platform governance, and cross-functional execution. She will advance the company’s AI-enabled initiatives, optimise internal systems, and drive innovations that strengthen Skyetel’s position as a trusted partner for enterprises, resellers, and service providers.

Skyetel delivers 99.999% uptime, direct carrier control, and 24/7 U.S.-based support, ensuring mission-critical communications remain reliable, secure, and scalable.

Read the full story on how Skyetel’s new COO appointment is shaping AI-led operational excellence across U.S. carrier-grade communications.

(Photo credits to Skyetel)