Shareridge wins Operational Excellence in Utilities at Operational Excellence Awards 2026
By Jed Nykolle Harme
July 20, 2026
Shareridge secured the Operational Excellence in Utilities Award at the Operational Excellence Awards 2026, distinguished for demonstrating operational efficiency in utilities through innovative, customer-focused improvements and the strategic integration of AI technologies to support workload management and service delivery.
The organisation demonstrated exceptional capability in translating operational discipline into measurable customer benefits. By combining process optimisation with AI-driven workload support, Shareridge established systems delivering efficiency gains whilst maintaining quality and responsiveness across utility operations and customer interactions.
Judges commended Shareridge's approach to utilities operations. "This entrant demonstrated operational efficiency in utilities, with a clear focus on innovative, customer-focused improvements," the panel stated. "The entrant provided strong evidence through facts and figures, highlighting efficiency gains and the integration of AI to support workloads. Operational Excellence is embedded across the customer experience, and the entry clearly reflects a deep understanding and effective implementation of best practice in the sector."
The recognition reflects broader trends in utilities operations, where operational excellence increasingly depends on balancing efficiency with customer experience, integrating emerging technologies with disciplined process management. Shareridge's achievement demonstrates how AI integration supports operational teams whilst maintaining customer-centric service standards.
Heading into the 2027 awards cycle, Shareridge's achievement reflects the evolving definition of operational excellence in utilities to deliver consistent, high-quality outcomes through technology-enabled process improvement. As utilities face pressure to optimise resources whilst enhancing service quality, organisations deploying AI-driven operational systems position themselves as industry leaders.
Visit the official Operational Excellence Awards website to explore the full list of 2026 winners and subscribe to the newsletter for exclusive insights and continuing coverage from Ireland's operational excellence community.
